Moving healthcare into the digital age

Don’t let the past hold you back! Digital transformation is closer than you think.

Digital transformation allows healthcare providers to stay up to date with ever-changing patient needs and, as a result, evolves and future-proofs their services for the next wave of clinical and digital demands.

Since the beginning of the Covid-19 pandemic, providing healthcare from a distance has become the new norm. Online appointments, virtual consultations, digital fulfilment and electronic, mobile medical records (such as the “Covid Passport”) are all  examples of how not only digital transformation is affecting the healthcare industry but is becoming widely adopted and accepted by consumers and patients alike.

Many healthcare providers have realised that because digital innovation is here to stay, they must explore and potentially overhaul their service delivery, ways of working and patient engagement to more rapidly include digital. However, there are some common misconceptions among the healthcare industry that are preventing companies from starting their digital transformation journey. 

To simplify the digitisation process, we’ve debunked the myths around some of the most popular barriers to digital transformation.

Let’s be frank – in the era of “fake news”, it’s important to get a single point of truth!

1. Lack of necessary internal resources

Be it time, infrastructure, or sufficiently digitally-skilled staff: there is always a reason to continue with the status quo. But this doesn’t have to be the case.

We encourage our customers and partners to see and treat MyPulse as an extension of your team, therefore you don’t need extensive and costly internal infrastructure. Firstly, our clinical/digital specialists work with your clinical experts to understand and translate your needs. Our platform with its core digital health components, usually meets the majority of these needs with an “out of the box” solution, meaning quicker and lower cost deployment.

MyPulse allows you to personalise any of our existing core platform solutions to meet your specific  digital, patient or clinical requirements. 

Post launch, the burden never passes back to our customers and partners. We pride ourselves on a   smooth transition to “BAU”, ensuring continuous customer support, including system updates, bug repairs, and upgrade implementation.

2. The specification is too broad vs customer insight is too narrow

Our solution design approach ensures quickly and rapidly satisfying your digital needs. We talk, we engage, we focus on what is trying to be achieved and never jump to “what does the tech need to do” immediately.

As any strong contemporary digital partner should, we “religiously” operate under the MVP development methodologies. We work with you to identify and prioritise the core functionalities and features that you require; ensuring we focus only on where value is for patients, clinicians and providers. 

You save time by focusing on the most important elements that you need first and once released, we consider real time feedback to evaluate and improve the patient journey. We examine user feedback to assess and better the quality until the product is finalised. 

This ensures faster release as it removes the colossal planning phase.

Small steps will lead to a far more seismic and sustainable transformation. 

3. The expense of implementation is excessive

We minimise upfront costs through long term value creation and partnering. MyPulse favours multi-year client relationship which helps you spread the cost. How do we do this? We believe that we shouldn’t preach incremental digital improvements and not have a commercial strategy that doesn’t mirror this. Really….who wants to pay massive up front fees in this day and age?

MyPulse explores various commercial models to incentivise clients. We operate under non-standard commercial models such as revenue share arrangements, long-term licensing, value-based pricing. This way we work in partnership that allows us to focus on shared success and avoid large financial hurdles for clients.

4. Integrating old systems with new technologies is a difficult task

We have all worked in a business which has its “core system” which is often the creaking back-bone of the IT infrastructure. A legacy behemoth whose tendrils spread so widely across all processes and customer journeys; that the notion of replacing it, is simply too big and uncomfortable to face. Meaning status quo prevails.

MyPulse doesn’t believe this should be a stumbling block. We pride ourselves on the proven cases we have of working with large providers to enhance, enrich and append digital services to legacy systems.

Our technical design and blueprints, also use microservice architecture, small but scalable digital platforms and are supported by a rich suite of API and SDK options.

5. There is no or limited return on investment

The million-dollar question….”was it worth it?”. With something like 87% (according to Deloitte) of large-scale, mammoth digital transformations failing, it is clearly a very fair question to ask

We focus on incremental and discrete pieces of value creation for service providers. We use various customer insights, analytics and data to show you adoption, trends, challenges, areas for improvement and success real time.

MyPulse also looks to help with commercialisation for our clients. Our experienced and well-connected executives are always pursuing adjacent market opportunities through opening up your services to different markets we operate in. This is what we mean by partners and sharing value creation over time.

With these barriers removed, myths debunked and “Fake News” ignored, healthcare organisations like yours,  could be even better placed to respond to the fast expanding interest in digital health; with MyPulse with you every step of the journey.